USAVIBE LLC Refund and Cancellation Policy
Last updated: 10-8-2025
Merchant of Record
Our order process is conducted by Paddle.com, the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For billing questions, receipts, VAT invoices, subscription management, or refunds, visit Paddle Buyer Support at https://paddle.net/.
Digital Goods and Subscriptions
– Subscriptions renew automatically each billing period unless canceled prior to renewal.
– If offered, trials convert to paid at the end of the trial unless canceled before the trial ends.
– For one‑time credit purchases, access is typically delivered immediately upon payment.
Refunds
– If the product does not function as described and we cannot resolve the issue, you may request a refund within [X] days of purchase. Provide your order number, email, and issue details.
– Renewals: Refunds for renewal payments are generally not provided once the renewal has been processed, except where required by law or in cases of documented service issues.
– Misuse, abuse, or violation of our Terms may render purchases ineligible for refunds.
EU/UK Digital Content Withdrawal Rights
– If you are a consumer in the EEA/UK, you may have a 14‑day right to withdraw. For digital content delivered immediately, this right may be waived when you consent to immediate delivery and acknowledge loss of the withdrawal right at checkout (as facilitated by Paddle).
– Where the right is not waived, you may request a withdrawal within 14 days; we may deduct a reasonable amount for the value of services used before withdrawal.
How to Request a Refund or Cancel
– Use the links in your Paddle receipt to manage or cancel a subscription, or visit https://paddle.net/ to look up your purchase.
– You may also contact us at [Support Email]. We may direct you to Paddle to complete the process.
– Refund eligibility decisions are made in good faith and in accordance with consumer protection laws.
Contact
[Brand Name] Refund and Cancellation Policy
Last updated: [Date]
Merchant of Record
Our order process is conducted by Paddle.com, the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For billing questions, receipts, VAT invoices, subscription management, or refunds, visit Paddle Buyer Support at https://paddle.net/.
Digital Goods and Subscriptions
– Subscriptions renew automatically each billing period unless canceled prior to renewal.
– If offered, trials convert to paid at the end of the trial unless canceled before the trial ends.
– For one‑time credit purchases, access is typically delivered immediately upon payment.
Refunds
– If the product does not function as described and we cannot resolve the issue, you may request a refund within [X] days of purchase. Provide your order number, email, and issue details.
– Renewals: Refunds for renewal payments are generally not provided once the renewal has been processed, except where required by law or in cases of documented service issues.
– Misuse, abuse, or violation of our Terms may render purchases ineligible for refunds.
EU/UK Digital Content Withdrawal Rights
– If you are a consumer in the EEA/UK, you may have a 14‑day right to withdraw. For digital content delivered immediately, this right may be waived when you consent to immediate delivery and acknowledge loss of the withdrawal right at checkout (as facilitated by Paddle).
– Where the right is not waived, you may request a withdrawal within 14 days; we may deduct a reasonable amount for the value of services used before withdrawal.
How to Request a Refund or Cancel
– Use the links in your Paddle receipt to manage or cancel a subscription, or visit https://paddle.net/ to look up your purchase.
– You may also contact us at [Support Email]. We may direct you to Paddle to complete the process.
– Refund eligibility decisions are made in good faith and in accordance with consumer protection laws.
Contact
USAVIBE LLC, Str. Velani, Prishtine, Kosovo support@voixo.kendrix.org.